Tuesday, May 28, 2013

Fixing Carbonite UI skin issues

If you use the Carbonite online backup you may have noticed that Carbonite InfoCenter UI skin at times looks very odd. You may experience javascript errors, and see HTML code referencing Starbucks or hotels. See picture below

The good news is that this is just a caching issue, and that your backup is working as planned. However, it is really annoying to look at. It apparently can happen after you visit public WiFi networks that redirects you to a login page. Anyway, this is how to fix it.

1) Remove the folder with the cached files.
On my Windows 7 system, remove "C:\ProgramData\Carbonite\Carbonite Backup\dyncache"

2) Reload the UI
Go to the system tray
Press the left (not the right) SHIFT + CTRL key while left clicking on the green Carbonite icon. Go under "Skin" and "Reload UI"



Nifty,
Thomas